LAST UPDATED: NOVEMBER 15, 2018

Returns and Exchanges

Introduction

At Half Acre House, our goal is to provide you with beautiful, quality products and a speedy, hassle-free buying/shipping experience. However, please keep in mind that we’re not Amazon…yet. If you need to make a return or there is a problem with your order, your patience and understanding is greatly appreciated. Mark our words, we’ll do all we can to make things right. Scout’s honor!

Return Process

We want to make sure you’re fully satisfied with your Half Acre product(s), so we are happy to accept returns up to 30 days after the date of your purchase assuming you meet these return eligibility requirements:

  1. You’ve contacted us at info@halfacrehouse.com and have included: Your order number, reason(s) for your return, and note the specific item(s) you are returning. Please include a photo, if applicable.

  2. Your product(s) are undamaged and in their original selling condition (unless damage was due to shipping).

  3. You’ve shipped the product(s) back to us in their original packaging along with your order invoice/packing slip. Ship to the address below:

    Half Acre House
    Attention: Returns
    1967 Garden Lane
    White Bear Lake, MN 55110

    Note: Shipping costs are non-refundable and return shipping costs are the responsibility of the customer. Additionally, we cannot be held responsible for items damaged or lost in return shipping.

Upon successfully meeting the above return eligibility requirements and receiving your returned order, we’ll issue you a refund to your credit card within 5-10 business days.

Returning Custom Products

We do not accept returns for custom products (unless the product has an error explicitly caused by Half Acre House).

Exchanges

Exchanges can get tricky. If you’ve got your heart set on a swap, let’s chat. Shoot us an email at info@halfacrehouse.com and we’ll do our best to help you out!

Have Additional Questions?

Shoot us a message at info@halfacrehouse.com or HERE. We’ll get back to you as soon as possible!

For our “Shipping” policies click HERE.

Effective as of November 15, 2018.
Note: Returns and Exchanges policies are subject to change.